Returns and Refunds
Please read carefully before Purchasing
We understand that children grow quickly, and sometimes circumstances change. That's why we've extended our refund and exchange periods (previously 30 days), giving you more time to ensure the perfect fit and satisfaction with your purchases.
Please read on for the details of our updated policy.
Refunds:
● Items can be returned for a full refund within 60 days of purchase.
● Items must be in their original condition, with tags attached and packaging intact.
● For online orders, refunds will be processed to the original form of payment.
● For order placed in store, refund will be via cash or direct bank transfer.
Exchanges:
● Same items can be exchanged for a different size within 120 days of purchase.
● Items must be in their original condition, with tags attached and packaging intact.
● If the desired size is not in stock, the items will be back ordered.
Different Product Exchange:
● Items can be exchanged for a different product within 120 days of purchase, with receipt.
● Items must be in their original condition, with tags attached and packaging intact.
● If the new item is more expensive than the original purchase, the difference in price will be charged.
● If the new item is less expensive than the original purchase, a refund for the difference will be provided.
● If the new item is less expensive than the original purchase, a refund for the difference will be provided.
Second-hand items:
● Second hand items are not eligible for refund or exchange.
We are unable to offer an exchange on hats, tights and socks due to hygiene
If any item is faulty, defective or damaged we will replace
Thank you for your patronage